Privacy Policy

Flipsy is run by Cosgrove Creative Pty Ltd, 2/38 Shipley Drive, Rutherford NSW 2320. We take your privacy seriously and handle personal information in line with the Australian Privacy Principles. This policy explains what we collect, why, and what we do with it.

What we collect

• When you order: your name, email, phone number, billing and delivery address, and what you bought.
• When you join our email list: your email address and, if you tell us, your first name.
• When you contact us: whatever you include in your message.
• When you browse the site: basic technical information like your device, browser and pages visited, collected through cookies.

We don’t knowingly collect personal information from children. Orders and email sign-ups are for grown-ups.

How we use it

• To process, print, ship and support your order, including size swaps and returns.
• To send order and shipping updates.
• To send news about new characters and drops, but only if you’ve signed up. Every email has an unsubscribe link.
• To understand how people use our site so we can improve it, and to show relevant ads on social media.
• To meet our legal and tax obligations.

Payments

Payments are handled securely by our payment provider. We never see or store your full card details.

Who we share it with

We only share what’s needed with the services that help us run Flipsy, such as our payment provider, Australia Post for delivery, our email platform, our website host, and analytics and advertising tools (for example Google and Meta). We never sell your personal information. Some of these providers may store information overseas.

Cookies

Our site uses cookies to keep your cart working, remember your preferences, and measure how the site and our ads perform. You can block or clear cookies in your browser settings, though some parts of the site may not work properly without them.

Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we only keep it for as long as we need it for the purposes above or as required by law.

Your choices

You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing hello@flipsy.com.au. If you have a privacy concern, contact us first and we’ll do our best to fix it. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The latest version will always be on this page.